FAQs

Explore the RYDE Studios FAQs

Our FAQs incude frequently asked questions, designed to help you find the answer to your query.

 

For more information or to speak to a member of the team, please contact us.

FREQUENTLY ASKED QUESTIONS


RYDE has brought together the top professionals in Training, Nutrition, and Sports Medicine to achieve the best outcomes for each and every individual client.

All of our instructors have trained extensively and hold postgraduate qualifications as well as years of coaching practice.

You can view our Terms and Conditions by clicking here.

Getting Started

HOW DO I CREATE AN ACCOUNT?


Easy, either through our website or by downloading the RYDE app.

HOW MUCH IS IT FOR A CLASS?


We are a pay-as-you-go gym to give our clients flexibility and freedom to come as often and whenever is convenient for them. No joining or cancellation fee. One credit = 1 class. Individual credits or bundles of credits can be bought on the website or through the app.

CAN I SIGN UP FOR A MEMBERSHIP?


Yes, we have three memberships, RYDE 8, RYDE 12 and RYDE 20.

 

CAN I GET A DISCOUNT?


We offer a discount for all blue light services as well as student, please contact leeds@rydestudios.com, manchester@rydestudios.com or liverpool@rydestudios.com for more details. For all other offers please sign up to our mailing list, this is the only place we will advertise any sales, offers or discounts.

I CAN’T MAKE A CLASS, CAN A FRIEND GO IN MY PLACE?


Yes, this is perfectly fine, just send our front-of-house teams at our Leeds, Manchester or Liverpool studios an email at leeds@rydestudios.com, manchester@rydestudios.com or liverpool@rydestudios.com and we’ll make the change.

Classes

WHAT CLASSES DO YOU OFFER?


Full descriptions can be found on our website, click here to find out more.

WHERE CAN I FIND THE TIMETABLE?


On the RYDE website and our app. All our classes are there, and you can book up to two weeks in advance. On smart phones you can also add reminders to your phone calendar.

I’M NEW TO FITNESS, WHICH CLASSES ARE SUITABLE FOR BEGINNERS?


All our classes are! All our instructors are experienced and qualified working with any ability level. They can tailor the class to fit your needs. Make sure to let the trainer know of any injuries at the start.

I CAN’T MAKE A CLASS, WILL I GET MY CREDIT BACK?


If you can’t make a class, we ask that you cancel at least 12 hours before, this is to give us chance to fill the spot. Any spaces cancelled before the 12 hour window, the credit will automatically be returned. We have to be strict on the refund policy so it’s fair for everyone.

CAN I DO BACK TO BACK CLASSES?


Absolutely! Just book on to both classes and you’re good to go. We ask that for consideration of others in the class, you have a fresh set of clothing to put on and freshen up.

Ryde

IT’S MY FIRST TIME, WHAT DO I NEED TO DO?


Arrive 15 minutes before the start time, so we can show you where you need to go. We ask everyone to wait outside the RYDE studios until the instructor opens the door. The instructor will call anyone new into the studio first, and show them how to set up your bike and talk them through the class.

I’M RUNNING A BIT LATE, CAN I STILL JOIN THE CLASS?


RYDE is a fully immersive experience where we close the door to the outside world, so you can focus on your goals and yourself for 45 minutes. For that reason, the class starts promptly, and once that door is closed, we have a strict no-late admittance policy. We’re cracking the whip, we know. But once you’re in there you’ll understand.

WHAT DO I NEED TO BRING?


We recommend wearing comfortable sports gear. It gets hot in the sweat box so bring a bottle of water, if you forget one, we sell them at the Health Cafe. Each bike has a sweat towel on it too. We provide specialist shoes that clip into the bikes, to prevent injury and help with performance so you can leave your trainers in the lockers PS. Don’t forget your socks, we don’t budge on this one. Don’t worry all the bikes and shoes are disinfected after every class.