RYDE Studio Terms & Conditions

Important: Please read these terms and conditions carefully before using this website. We recommend you print a copy for future reference.

These Terms and Conditions were last updated on 01/11/23.

I. Application of These Terms And Conditions

This website is operated by RYDE (LEEDS) Limited. which includes subsidiaries of RYDE (LEEDS) Limited. (“RYDE, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your relationship with RYDE, including, but not limited to, your use of the RYDE Website www.rydestudios.com (the “Website”) and the RYDE Mobile Application (the “App”), your purchase of RYDE classes, your rights to cancel your purchase of RYDE classes, your registration for classes, your communication with RYDE, and your use of and attendance at RYDE’s studios. RYDE’s classes include offerings on and off the bike. We are excited to continue bringing RYDE to riders and community members! Use of your personal data is governed by our Privacy Policy which is incorporated into these Terms by reference. Purchases of goods through the RYDE Website or App are not currently available.

Use of your personal data is governed by our Privacy Policy which is incorporated into these Terms by reference.

Purchases of goods through the RYDE Website or App are not currently available.

II. RYDE Terms Agreement

A. Use of the Site by Minors

If you are under 18, you may register and use the Website and App only with the involvement of a parent or guardian. RYDE does not accept the online registration of minors; please do not attempt to register on the Website or App if you are under the age of 18. Registration of a minor is permitted for RYDE classes only, and must be completed in person at one of our studios with a parent or guardian. Minors who are at least 12 years of age, meet the minimum height requirement of 150cm, who have submitted a Minor New Rider Waiver Form signed by a parent or guardian, may sign up for RYDE classes online.

B. Reservations/Charges/Classes and Gift Cards

In order to make a reservation, you must first buy a single class or a series of classes. To buy an individual class or series of classes online, you can either sign up here https://rydestudios.com by using your e-mail and creating a password, or if you are already registered, click login to buy a class or a series of classes and make your reservation. Riders may book up to one (1) bike or spots per account in any particular class. Reach out to any RYDE studio to ask about advanced group booking options. RYDE reserves the right to hold up to ten (10) bikes or spots in each class.

You may check and correct any input errors in your purchase up until the point at which you submit your purchase selection(s) to us by clicking the “Buy Now” button on the checkout page.

You do acknowledge that by clicking on the “Buy Now” button, you enter into an obligation to pay for the class(es) and/or gift card selected. The contract between you and us in relation to the specific class(es) and/or gift card selected (Contract) will be formed when you click the “Buy Now” button. We will confirm your order by sending you a confirmation email (Confirmation).

Gift cards and classes are not the same thing. Unlike gift cards or gift certificates, classes are for our rides/classes only. You cannot give classes to another as a gift. When you buy a class, you are only entitled to use that class to book a bike/spot in a particular studio at a particular time. You cannot redeem your class for cash and you cannot transfer it to another rider or community member.

Classes do expire. The expiration dates are posted in the description of the class or series of classes on the Website and the App and listed on your receipt. If, however, you get jammed up and cannot book a ride/class in time, stop by the studio, or e-mail us and we can help you.
Future class prices are subject to change, but RYDE will honour your class or series of classes until the expiration date, regardless of whether there is a price increase in the interim. We accept Visa, Mastercard, AMEX, Discover, Diners, BAC, Google Pay, Samsung Pay and Apple Pay. Cash payments may only be made in a RYDE studio. You can reserve classes online up to 1 week in advance (Monday at noon through the following Monday), but not later than 30 minutes prior to class time.

Your credit card will be charged for your order when you buy your class or series of classes, not when you book your bike/spot. RYDE will not process charges that use an incorrect, expired, or over-the-limit credit card. We will try to contact you if this occurs. If you fail to pay any fees or charges when due, services or privileges may be suspended or terminated.

C. CONSUMERS’ RIGHT TO CANCELLATION

You have the right to cancel your purchase of RYDE classes.
You normally have the right to cancel your purchase of classes within 14 days after the date of your purchase. However, you acknowledge that we will enable you to make reservations using classes purchased immediately following your purchase and that you will have no right to change your mind and cancel under the Consumer Contracts Regulations once all of your classes have been used. If you cancel before all of your classes have been used (and within the 14-day period) then the charge you pay us (and which we will deduct from any refund otherwise due to you) will be proportionate to the amount of classes used by the time you cancel, and will not exceed our reasonable costs of providing the classes up until that point. Please note that if you use a class you purchase to reserve a bike but cancel the bike reservation after 5 PM the night prior to the class or fail to attend the class that you have reserved, that class will be considered used and will not be refundable.

Buying Credits

1 Credit = 1 Class

Please be aware RYDE Studios has a 12 hour cancellation policy and by booking an online class you are agreeing to this. If you cancel your class within 12 hours of it starting you will be charged the full credit price.

Nothing in this section affects your legal rights.

RYDE will refund the purchase price of your unused classes within ten days after we receive your notice of cancellation. Riders and community members shall have the option to receive the refund either to the original method of payment or RYDE store credit.

D. ADDITIONAL RIGHTS TO CANCELLATION OF PURCHASE OF CLASSES OR SERIES OF CLASSES

You or your representative may also cancel your purchase of a class or series of classes for any of the reasons listed below. To do so, you must give us written notice, by e-mail to info@rydestudios.com or certified or registered mail to RYDE (LEEDS) Limited, 16-17 east parade, leeds, ls1 2bh.

You may cancel your Contract in any of the following circumstances.

• If you become disabled and, as a result, cannot physically participate in a class you have purchased, and your condition is verified by a doctor, RYDE will refund you the purchase price of your unused class or classes.
• If you die, RYDE will refund your representative the purchase price of your unused class or classes.
• If you move your residence more than 50 miles from a RYDE studio location, you may cancel your purchase and RYDE will refund the purchase price of your unused class or classes. Depending upon where you live, you may be charged a cancellation fee.
• If RYDE stops offering classes, you may cancel your purchase.

E. Cancellation Policy for Reservations

In order to cancel a reservation in a RYDE class and return it to your account, you must unreserve by 5 PM the night prior to the class. Once your reservation is cancelled, the class will be returned to your account to be used at a future date; the class is not refunded. If you haven’t cancelled by 5 PM the night before, your scheduled class will be charged to your series. Please note, however, that this cancellation provision is only for classes. You can cancel your reservation in the following ways:

1. Log into your account on the Website or the App, and, next to the class you wish to cancel, press “unreserve.”
2. Email the studio where you’re booked to cancel the class for you.

Please note, in fairness to all our customers, BIKES AND SPOTS WILL BE RELEASED 4 MINUTES BEFORE CLASS BEGINS. In the event you do not unreserve your bike and/or spot by 5 PM the night prior to class, or if you do not claim your bike and/or spot at least 4 minutes before class begins, then RYDE shall have the right, without any credit or refund to you, to allow others to reserve or use your bike and/or spot for a fee.

FOR RIDERS AND COMMUNITY MEMBERS RUNNING LATE: We ask that you email the studio to let us know you are on the way. If you email the front desk at least 4 minutes before class begins, we will hold a reservation until class begins, though we cannot guarantee you will be given the bike you signed up for in the particular class. At this time, we cannot accommodate late riders. Once the studio door closes and class begins, we won’t be able to let riders in.

FOR RIDERS AND COMMUNITY MEMBERS LEAVING EARLY: If you’re planning on leaving early, we kindly request that you tell the instructor ahead of time.

F. Types Class Formats Offered at RYDE

RYDE offers the following classes at its discretion, some of which are offered only periodically while others are offered on a recurring basis:

RYDE CYCLE
A full body rhythm ride class, designed to not only challenge you but define you. Find out who you are both physically and mentally, through our sweaty, heart rate raising classes. We put a spin on the term spin class and have brought you something that will have you riding with us again and again. More than a class, its a vibe, a style, a community.

RYDE FLOW
Open to all levels, our flow class is a sweat dripping, beat bumping, athletic style yoga. Designed to move you through challenging cardio sequences which will raise your heart rate and make you focus on your breath. Strengthen your full body and leave with a regenerated mind, ready to take on anything life can throw at you.

RYDE BARRE
Our signature Barre class is done to the beat and the bass of the music, a full body workout designed to challenge everyone from first timers to professional dancers. Lengthen, strengthen and define your muscles, through our pulsing, lifting and lowering movements, whilst drawing strength from our amazing instructors and their purposely selected music. Leave every class feeling challenged, but stronger.

RYDE MOVE
Coming soon!

G. Safety and Risks – terms of use

By signing up for and/or attending classes, events, activities, and other programs and using the premises, facilities and equipment (individually and/or collectively, the “Classes and Facilities”) of RYDE and its subsidiaries, you acknowledge that there are certain inherent risks and dangers in indoor cycling and exercise equipment in association with the Classes and use of the Facilities. You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You also acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, and concussions; and (3) catastrophic injuries including paralysis and death.

You must read and adhere to the RYDE BIKE SAFETY INSTRUCTIONS that are posted on RYDE’s Website, a hard copy of which is also available in studio. At all times, you shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to you by staff.
If in the subjective opinion of the RYDE staff, you would be at physical risk using RYDE’s Classes and Facilities, you understand and agree that you may be denied access to the Classes and Facilities until you furnish RYDE with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing RYDE ‘s concerns and stating that RYDE ‘s concerns are unfounded.

In the absence of any negligence or other breach of duty by RYDE, you hereby:

1. agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the Classes and Facilities, whether sustained while using exercise equipment or not; and
2. represent that you:

• have no medical or physical condition that would prevent you from properly using any of RYDE’s Classes and Facilities;
• do not have a physical or mental condition that would put you in any physical or medical danger; and,
• have not been instructed by a physician to not participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in using RYDE’s Classes and Facilities, and should not be participating in any Classes.

H. Links/Third Party Websites

RYDE has not reviewed all the sites linked to the Website and/or App, and is not responsible for the content or any off-site pages or other linked sites. Although a third party website and/or app may contain the RYDE logos, please understand that it is independent from RYDE, and that RYDE has no control over the content of that website and/or app. Going to third party or off-site websites from the Website and/or App is at your own risk. These links do not imply endorsement of, sponsorship of, or affiliation with RYDE.

I. Intellectual Property Rights
The trademarks and trade dress of RYDE are proprietary to RYDE and may not be used by you for any reasons other than as expressly permitted by these Terms. All Website and App content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are property of, or duly licensed to, RYDE. You have the right to view, electronically copy, and print in hard copy portions of the Website and App for the sole purpose of making class reservations, purchases, or other personal use.

Any other use of materials on the Website, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of RYDE, is strictly prohibited.

You acknowledge that RYDE and/or third party content providers remain the owners of all Website and App materials, and that you do not acquire any of those ownership rights by downloading, copying, or using any such material in accordance with these Terms. RYDE may discontinue or remove the Website or App, or any portion thereof, or discontinue your right to use the Website or App, or any portion thereof, at any time.

J. Not Authorised to Perform Data Mining

You are not authorised without the prior written permission of RYDE to use any computer code, data mining software, “robot”, “bot”, “spider”, “scraper” or other automatic device, or program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the web pages, data or content found on this Website and/or App or accessed through this Website and/or App. You also may not engage in the mass downloading of files from this Website and/or App; use the computer processing power of this Website and/or App for purposes other than those permitted above; flood this site with electronic traffic designed to slow or stop its operation; or establish links to or from other websites to this Website.

K. Not Authorised to Use This Website for Commercial Purposes

Users are not authorised to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on any of RYDE’s material in any way for any public or commercial purpose. Thus, you are not authorised to (i) resell or make commercial use of this site or its contents; (ii) collect or use any product listings, descriptions, photographs or prices displayed on this Website and/or App in connection with the sale or resale of any RYDE products or for other commercial purposes; or (iii) create, reproduce and/or distribute any materials derived from the content provided on this Website and/or App. Furthermore, RYDE’s material may not be displayed or communicated on any other website and/or app, in a networked computer environment or other digital support for any purpose whatsoever. In the event of breach of any of these Terms, user’s permission to use RYDE’s material will automatically terminate and any copies made of RYDE’s material must be immediately destroyed.

Any unauthorised use of RYDE ‘s material may violate criminal laws, infringe copyright laws, trademark laws, the laws of privacy or publicity, and communication regulations and statutes.

L. Our Liability

Nothing in these Terms shall limit or exclude RYDE’s liability to you:

• for death or personal injury caused by our negligence;
• for fraudulent misrepresentation;
• for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded; or
• for any other liability that, by law, may not be limited or excluded.

Subject to this, in no event shall RYDE be liable to you for any business losses, and any liability RYDE does have for losses you suffer arising under these Terms shall be limited to the greater of (i) any amounts paid or payable to RYDE by you in the preceding six months or (ii) £200 and is strictly limited to losses that were reasonably foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both RYDE and you knew it might happen.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control.

M. Choice of Law

These Terms shall be governed by English law, except that if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law.

You agree that any dispute between you and RYDE regarding these Terms will only be dealt with by the English courts, except that if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, you can choose to bring legal proceedings either in your country or in England, but if RYDE brings legal proceedings, we may only do so in your country.

The European Online Dispute Resolution platform http://ec.europa.eu/consumers/odr/ provides information about alternative dispute resolution which may be of interest. Please note that we have no obligation to agree to use this alternative dispute resolution method.

N. Acceptance of Terms & Conditions

By using the Website or App, purchasing a RYDE class, registering for a RYDE class, booking a bike/spot, purchasing merchandise, and/or using or attending a RYDE class, you signify your acceptance of the Terms. If you do not agree to this, please refrain from using the Website or App, purchasing a RYDE class, registering for a RYDE class, booking a bike/spot, purchasing merchandise, and/or using or attending a RYDE class.
Occasional changes may be made to this document to reflect changes in RYDE’s policies. The Terms may be revised at any time by updating this posting. By using the Website or App, by buying RYDE classes, registering for classes, booking bikes/spots, buying merchandise, and/or using and attending RYDE’s studios, you agree to be bound by any such revisions. Riders and community members are encouraged to check this document periodically to stay informed of current guidelines. We will not, unless you agree, make any changes in respect of any classes you have already paid for.

O. Contact Us

If you have any questions about these Terms you can reach us at
info@rydestudios.com.

III. Additional terms from third party platform providers

Apple
On the basis that the App that you download, access and/or use is downloaded from the App Store operated by Apple Inc. (“Apple”):

• your licence to use the App is limited to a non-transferable licence to use the App on an Apple-branded device owned or controlled by you and as permitted by Apple’s usage rules published in its App Store terms of service, except that the App may be accessed, acquired and used by other accounts associated with you via Family Sharing or volume purchasing;
• you acknowledge and agree that
• Apple has no obligation at all to provide any support or maintenance services in relation to the App. If you have any maintenance or support questions in relation to the App, please contact us, not Apple, using the using the Contact Us details in these terms;
• we, not Apple, are responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including (i) product liability claims, (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection or similar legislation;
• in the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you;
• to the maximum extent permitted by applicable law, Apple will have no other warranty obligations whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs and expenses attributable to any failure to conform to any warranty will be our sole responsibility and we are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed;
• in the event of any claim by a third party that your possession or use (in accordance with these terms) of the App infringes any intellectual property rights, Apple will not be responsible or liable to you in relation to that claim; and
• although these terms are entered into between you and us (and not Apple), Apple and its subsidiaries are third party beneficiaries of these terms and, upon your acceptance of these terms, Apple Inc. (and will be deemed to have accepted the right) to enforce these terms against you as a third party beneficiary thereof;
• you represent and warrant that:
• you are not, and will not be, located in any country that is the subject of a United States Government embargo or that has been designated by the United States Government as a “terrorist supporting” country; an
• you are not listed on any United States Government list of prohibited or restricted parties; and
• you must comply with any applicable third party terms of agreement when using the App, such as your mobile phone provider’s data usage agreement.